Customer Service Representative - McPherson Main Branch
Job Title: Full Time Customer Service Representative Company Job Code:
Hourly: X Salaried: Exempt: Non Exempt: X
Description:
At Peoples Bank and Trust, everything we do is focused on adding value to people every day. We proudly work to provide great customer service and products to help our customers achieve their goals.
We are currently seeking a Full Time Customer Service Representative to join our team in McPherson, KS. As a Customer Service Representative, you will have the opportunity to work in a professional environment while having direct contact with our valued customers. As a trusted Customer Service Representative, you will be responsible for administrative, technical and professional work within the retail department, and you will be able to recommend products and services to provide a better banking experience for our customers.
A successful candidate will have:
- Exemplary customer service experience
- Confident and articulate communications skills
- Strong attention to detail
- Analytical and critical thinking skills
- Sound and accurate judgment to support decision making
- Superb time management skills
- The ability to effectively build and maintain relationships with associates, customers, vendors, and others within the community
- An understanding and commitment to our values
- Attitude and aptitude to engage in continuous development
Essential functions of the role:
- Deliver clarity to customers on banking products by providing simplicity, knowledge, and know-how
- Continuously develop business through promotion of products and services, and collaborate with other retail departments to fulfill identified financial opportunities
- Initiate and maintain customer contact through a variety of methods
- Complying with bank operational and security procedures
- Other duties as assigned within the scope and responsibility of the job
Job Requirements:
- High School Diploma or equivalent required
- 2+ years of previous customer service experience preferred
- 1+ years of bank teller experience required
Time Requirements:
Hours: 40 hours per week
Monday – Friday: 8:00 AM – 5:30 PM (hours may vary)
Saturday: 7:30 AM – 12:30 PM (Saturday hours scheduled on a rotating basis)
Screening Requirements:
Criminal Background Check, Credit Check
Benefits:
In addition to a competitive salary and benefits, Peoples Bank and Trust offers professional growth, a rewarding and challenging environment, and opportunities to be involved in our communities.
Please submit resumes to jobs@peoples.bank
Peoples Bank and Trust is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug-Free Workforce.
Front Line Manager - McPherson Main Branch
Job Title: Front Line Manager Company Job Code:
Hourly: X Salaried: Exempt: Non Exempt: X
Officer Title: Salary Grade:
Description:
At Peoples Bank and Trust, everything we do is focused on adding value to people every day. We proudly work to provide great customer service and products to help our customers achieve their goals.
We are currently seeking a Front Line Manager to join our team in McPherson, KS. As a Front Line Manager, you will be responsible for managing day to day branch operations for our Teller and CSR positions, along with building and developing staff accountability for improving customer service and branch success.
A successful candidate will have:
- Exemplary customer service experience
- Experience obtaining goals
- Team management skills
- Confident and articulate communications skills
- Initiative and strong work ethic
- Ability to build and maintain relationships with direct reports, Peoples associates, and customers
- An understanding and commitment to our values
- Attitude and aptitude to engage in continuous development
Essential functions of the role:
- Actively work in Teller/CSR role daily
- Establish and communicate branch goals and objectives in addition to implementing strategies to achieve goals assigned
- Communicates organizational priorities, establishes goals, monitors progress, and provides consistent coaching and timely feedback, while leading by example
- Develop branch level strategies to improve customer commitment and foster an environment that promotes enhancing customer relationships
- Maintain and expand banking relationships
- Participates in civic and community affairs, functions, and organizations promoting community involvement for the bank
Job Requirements:
- High School Diploma or equivalent required
- Understanding of Teller tasks and responsibilities
- Understanding of CSR tasks and responsibilities
- Excellent customer service skills
- All other duties as assigned within the scope and responsibility of the job
Time Requirements:
Hours: 40 hours per week
Monday – Friday: 7:30 AM – 6:00 PM (hours may vary)
Saturday: 7:30 AM – 12:30 PM (Saturday hours scheduled on a rotating basis)
Screening Requirements:
Criminal Background Check, Credit Check
Benefits:
In addition to a competitive salary and benefits, Peoples Bank and Trust offers professional growth, a rewarding and challenging environment, and opportunities to be involved in our communities.
Please submit resumes to jobs@peoples.bank
Peoples Bank and Trust is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug-Free Workforce.
General Inquiry
Currently all positions are filled. If you wish to submit your resume for us to keep on file, please send it to Lana Wilson at LWilson@Peoples.Bank
PBTC
Equal Employment Opportunity/Affirmative Action Employer
